FAQ

Ordering within Canada

Orders over $99 (before applicable taxes) ship FREE*.

Shipping and handling is only $9.99 for orders from $24.99 to $98.99 (before applicable taxes) 

Shipping and handling is $13.99 for orders below $24.98 (before applicable taxes)

* except very remote locations.


Shipping

We ship within Canada from our warehouse locations in the areas of Toronto and Vancouver.

Orders are insured and packed with care to assure delivery in the best condition possible.

Orders are usually shipped within 1 to 3 business days after you have placed your order.

Shipping times within Canada are 2-7 business days depending on your location.

Your shipment will be assigned a tracking number which will be e-mailed to you once your order has shipped. 

If you are located in the US please visit our U.S. website: www.RawNutrition.com


Cancelling an order 

An order can only be cancelled within 30 minutes of being placed.  Once an order has been shipped it cannot be cancelled without incurring an irreversible fee equivalent to our shipping cost plus 5% to cover handling.   Orders refused at delivery or with incorrect addresses will also incur the same fee. 


Returns

Should a product not meet your expectation it may be returned post paid and insured within 15 days of purchase for refund (minus our shipping cost plus 5% to cover handling) provided it is unused and includes all its original packaging.

There are no returns of used non-defective products. This condition is in effect from our supplier and manufacturer policies and there are no exceptions. Products that are confirmed defective are replaced by us or directly by the manufacturer.   There are no returns or refunds for items on clearance.

Products damaged in shipping must be reported and claimed  at the time of receipt from the delivery service.

Contact us by email to obtain a R.A.N. (Return Authorization Number) before returning your product.


Wholesale

We do not offer any wholesale pricing to retailers.

Affiliate

We do not offer an affiliate program.



Taxes

Taxes (on taxable items) will be charged upon checkout according to your location within Canada as follows:

 Alberta (AB):   5 % GST
 British Columbia (BC):   5 % GST
 Manitoba (MB):   5 % GST
 New Brunswick (NB):   13 % HST
 Newfoundland and Labrador (NL):  13 % HST
 Northwest Territories (NT):   5 % GST
 Nova Scotia (NS):   15 % HST
 Nunavut (NU):   5 % GST
 Ontario (ON):  13 % HST
 Prince Edward Island (PE):   14 % HST
 Quebec (QC):   5% GST
 Saskatchewan (SK):   5 % GST
 Yukon (YT):   5 % GST