Ordering within Canada
Orders over $99 (before applicable taxes) ship FREE*.
Shipping and handling is only $9.99 for orders from $24.99 to $98.99 (before applicable taxes)
Shipping and handling is $13.99 for orders below $24.98 (before applicable taxes)
* except very remote locations.
We ship within Canada from our warehouse locations in the areas of Toronto and Vancouver.
Orders are insured and packed with care to assure delivery in the best condition possible.
Orders are usually shipped within 1 to 3 business days after you have placed your order.
Shipping times within Canada are 2-7 business days depending on your location.
Your shipment will be assigned a tracking number which will be e-mailed to you once your order has shipped.
If you are located in the US please visit our U.S. website: www.RawNutrition.com
Cancelling an order
An order can only be cancelled within 30 minutes of being placed. Once an order has been shipped it cannot be cancelled without incurring an irreversible fee equivalent to our shipping cost plus 5% to cover handling. Orders refused at delivery or with incorrect addresses will also incur the same fee.
Should a product not meet your expectation it may be returned post paid and insured within 15 days of purchase for refund (minus our shipping cost plus 5% to cover handling) provided it is unused and includes all its original packaging.
There are no returns of used non-defective products. This condition is in effect from our supplier and manufacturer policies and there are no exceptions. Products that are confirmed defective are replaced by us or directly by the manufacturer. There are no returns or refunds for items on clearance.
Products damaged in shipping must be reported and claimed at the time of receipt from the delivery service.
Contact us by email to obtain a R.A.N. (Return Authorization Number) before returning your product.
We do not offer any wholesale pricing to retailers.
We do not offer an affiliate program.
Taxes (on taxable items) will be charged upon checkout according to your location within Canada as follows:
Alberta (AB): 5 % GST
British Columbia (BC): 5 % GST
Manitoba (MB): 5 % GST
New Brunswick (NB): 13 % HST
Newfoundland and Labrador (NL): 13 % HST
Northwest Territories (NT): 5 % GST
Nova Scotia (NS): 15 % HST
Nunavut (NU): 5 % GST
Ontario (ON): 13 % HST
Prince Edward Island (PE): 14 % HST
Quebec (QC): 5% GST
Saskatchewan (SK): 5 % GST
Yukon (YT): 5 % GST